Answering enquiries · voice

For the moments a call still beats a message.

Most of the time a message is better. It is on the customer's terms and it leaves a record. But some enquiries deserve a call, and some people simply do not reply to text. Nebulaa queues those calls automatically, so nobody has to dial by hand.

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How it works

Three steps, start to finish.

1

A call gets queued

Triggered by a score threshold, an unanswered message thread, or a rule you set.

2

The call is made

Working through the queue in priority order rather than whenever someone gets to it.

3

The outcome is recorded

What happened on the call lands on the lead record alongside the message history.


What you get

Everything that is included.

A managed call queue rather than a manual dial list
Calls triggered by score or by silence on other channels
Outcomes recorded against the lead
Used where it helps — messaging stays the primary channel

Questions

The ones people actually ask.


Also in Answering enquiries

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