Answering enquiries · knowledge

It only answers what you have told it.

Load your products, policies, schemes and answers, and the agent works inside that boundary — handing over rather than guessing. An agent that invents an answer about your pricing is worse than no agent at all.

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How it works

Three steps, start to finish.

1

Load what it needs to know

Products, pricing rules, schemes, policies, delivery terms and the questions you answer every week.

2

It answers from that

Grounded in what you provided, in your own phrasing, rather than a plausible-sounding guess.

3

Gaps become handovers

Anything outside the boundary goes to a person, and shows up as something worth adding.


What you get

Everything that is included.

A single source the agents answer from
Handover instead of invention when something is missing
Visibility of the questions it could not answer
Updates that apply from the next message onward

Questions

The ones people actually ask.


Also in Answering enquiries

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