What is a good response time?

Minutes, not hours. The gap between a two-minute reply and a two-hour reply is usually larger than the gap between a good pitch and a bad one.

Does it measure my team as well as the agent?

Yes. The agent replies fast by design; the handover is usually where the delay actually is.

Yes, and it is part of the monthly report on managed engagements.

Pulsar · analytics

How fast you answer, and what it is worth.

Response time is the number that moves conversion most in this market, and almost nobody measures it. Pulsar reports it — by channel, by agent and by person — alongside what those conversations turned into.

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How it works

Three steps, start to finish.

Every conversation is timed

From enquiry to first reply, and through to handover.

Outcomes get attached

What each source and channel actually produced, not just how many messages came in.

You see who is slow

By channel, by agent and by team member — including where handovers stall.

What you get

Concretely, this.

Response time as a first-class metric

Conversion by source and channel

Per-person performance on follow-through

Where in the funnel conversations stall

Questions

The ones people actually ask.

Also in Pulsar

Replies to WhatsApp enquiries in minutes, in your voice.

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Leads & scoring

Every conversation scored on intent, so the list is already ordered.

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Broadcasts

Segment, send, and handle every reply as a conversation.

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Give it a URL. See what it makes of you.

Seven days free, no card. If it is not writing something worth publishing by day two, nothing is lost.

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