Answering enquiries · agents

Different conversations need different agents.

The way you answer a bridal jewellery enquiry is not the way you answer a dealer asking about bulk pricing. Configure separate AI agents, each with its own brief, tone and rules, and route each conversation to the right one.

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How it works

Three steps, start to finish.

1

Define the agent

What it handles, how it should sound, what it must always ask and what it must never say.

2

Route conversations to it

By channel, by source, by product line or by what the customer opens with.

3

Refine as you learn

Adjust the brief as you see real conversations, and the change applies from the next message on.


What you get

Everything that is included.

Multiple agents rather than one generic responder
Per-agent tone, brief and guardrails
Routing by channel, source or product line
Explicit rules for what an agent must never claim

Questions

The ones people actually ask.


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