Channel · VoiceHandled by Pulsar
For the moments a call still beats a message.
Most of the time a message wins — it is on the customer's terms and it leaves a record. But some enquiries deserve a call, and some people never reply to text. The call queue works those in priority order without anyone dialling manually.
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On this channel, specifically.
A call queue ordered by lead score, not by whoever is free
Calls triggered by silence on messaging channels
Outcomes recorded against the lead alongside the message history
Deliberately the last channel we reach for. In this market a WhatsApp message gets answered far more often than a call from an unknown number.
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