Will this annoy people?

It would, if used for everything. It is a fallback channel and a time-sensitive one, which is why it sits behind WhatsApp rather than beside it.

Does it work with DLT registration?

Indian SMS requires DLT-registered sender IDs and templates. That gets set up during onboarding.

Channel · SMSReplies handled by Nebulaa

Still the one that always gets seen.

SMS has no algorithm and almost universal reach, which makes it the right fallback for a customer who has not opened WhatsApp in three days, and for anything genuinely time-sensitive.

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What we do here

What runs on this channel.

Fallback when a WhatsApp or email thread goes quiet

Time-sensitive alerts, confirmations and reminders

Replies routed back into the same conversation thread

Best as a fallback and for time-sensitive messages rather than as a primary channel. Used badly, SMS reads as spam faster than anything else.

Questions

What people usually ask before signing up.

Related channels

Where enquiries arrive, answered in minutes instead of on Monday.

Read

Email

Handled in the same thread as WhatsApp, with the same qualification.

Read

Voice calling

A managed call queue for the enquiries a message will not close.

Read